All custom artwork created by us for your products remains the property of Foxy Sweetie in which we may add the design to our website for other customers. The exception to this is if you or another designer have supplied a personal image, company logo or custom artwork. whereupon we will respect the copyright and privacy of that design.
Please note that we do not supply artwork to you for the use of other suppliers. If you require printed stickers, labels or wrappers, please advise and we will happily supply a quote for this service.
Although every effort is taken to be accurate, an artwork draft is supplied for your final approval and is your responsibility to check for spelling and design errors.
We allocate one hour of design time to your order and up to three amendments only. Changes may take 5 minutes for a font change through to 30 minutes for an entirely different design. Please be mindful of this when communicating your design.
Please note, we do not create multiple variations of your idea so you may see what it could look like. We suggest using our template library or supplying imagery of existing artwork and ideas you have seen as an example of what you are wishing to create.
Once you have submitted your approval, it is passed immediately to our printing department. If you decide on changes to your design after you have submitted your approval, a redesign fee will apply. If your order has already been printed and produced, then a reprinting and repackaging fee will apply.
Please note that we will reproduce exactly what you request, so please ensure all punctuation and spelling is as you would like it to be. If you are not sure and you would like us to review what you have submitted, please ask when placing your order and we’ll be happy to assist.
If you received your order and there is an error on our part (outside of that outlined above) then we will immediately produce replacements and cover the shipping of these replacements to your shipping address plus the cost of freighting the original products back to our warehouse.
If the error is your own, we will happily reproduce the job ASAP to ensure you have your products for your event, although you will be responsible for the freight both ways of the new and the original products, plus the reprinting and production charge.
All products produced by Foxy Sweetie have our website printed in small lettering on either the reverse side, or neighbouring border of the product. This branding will be removed only by request for corporate customers where their own branding needs could be confused with our labelling.
Under New Zealand law, ingredients and allergen information only needs to be present if the goods supplied are intended to be for resale. For this reason, we do not include ingredient, nutrition and allergen information by default. However, you are welcome to request this to be added to the design at no extra cost. Please note that if you do intend to resell our products, it is your responsibility to advise this prior to production. Alternatively, please feel free to email us for the ingredients for your chosen products or view the ingredients page on this website for the common used candies.
As all Foxy Sweetie designs are our creations, we can change any element to suit your project. Colours, orientation, fonts, add photos and logos.
We assume that any artwork, photos or logos you submit to Foxy Sweetie is yours or you have the permission of its author to use it. We respect the copyright of other designs and brands and ask our customers to do the same.
We try to produce the highest resolution version of your artwork for your project. Modern day phones produce excellent images that are perfect for wrappers. Older photos and images from decades ago may not produce the same clarity print. Please try your best to supply the highest resolution version of your photos that is possible.
Please do not crop the photo prior to submitting it to us.
For the best results, please submit all logos in PNG, PDF or EPS format. If not available, a high resolution JPG should be sourced.
For all products that have the ability to add photos and logos, you can upload the image on that product page for our designers to use. If you don’t have the photo yet, you can opt to send it to us later at info@foxysweetie.co.nz
All custom orders receive a draft artwork for your approval prior to proceeding on time. This is sent to you via email and if unresponsive for two days, we will call on the number provided at the time of ordering. If we are unable to make contact, we reserve the right to send the goods with the exact text mentioned at the time of your order. Failure to respond may delay shipping of your order, so please be sure to check your emails and voicemails.
If you would like your order to be moved to the head of the queue, please contact customer service at info@foxysweetie1.wpengine.com. Please note, there is an additional charge for this service and we will do our best to accommodate your needs where possible.
All products use a digital printing process that uses the CMYK colour gamut. When we send you a proof, please remember that your mobile phone, tablet or PC monitor will not be calibrated in the same way. Also, screens use a different colour model to represent colours and hence the printed product may vary from that which you have seen during the drafting process. We can offer a full colour, hard copy print draft, couriered upon request – additional charges apply.
We offer a number of finishes depending on the product ordered including high gloss, linen card, Kraft and metallic foil print. All designs are presumed to be white gloss paper or labels unless otherwise specified on a product by product basis.
If you are supplying artwork and you would to ensure an accurate colour reproduction, you must provide us with a CMYK colour or Hex Colour Code.
Please note that we do not have the ability to print directly on any of our confectionery, including lollipops. We do however have a range of candy that can be customised with your logo, text and photo or fully custom created to shape and flavour. Please contact info@foxysweetie.co.nz to discuss your project.
Please understand that although we’ll dispatch on time, we can not control our courier companies and there is always the possibility of a delay. Late arrival of goods does not entitle you to a refund, nor the arrival of goods after your event. Please ensure when ordering that you allow enough time for delivery from dispatch to your chosen address.
If your order has been damaged in transit and you feel your order is entitled to a replacement or refund, photo evidence of the courier box, packaging and product is required.
If you have not received your parcel in the time frame you expected, please notify us immediately so we may conduct a track and trace. Once we have an update, we will contact you and then put you in contact with the freight company in question so you can receive updates directly.
If your parcel track and trace advises it has been delivered but you have not received it, please make contact with the courier company directly with your track and trace details.
Alternatively please notify us and we will contact the courier company on your behalf to investigate. Should your package require a ‘claim’ for refund due to a missing parcel, this must be lodged with the courier company directly.
We currently do not offer a weekend delivery service.
It is our policy to contact you via email to provide options (alternative product, refund on product or separate back order shipment of that product) should a product be out of stock or on backorder. Should you not reply to our email attempts, we will contact by phone and failing this, we will send the order out in full once all stock in your order is available. Please note, it is the clients responsibility to reply to our communication attempts to allow us to continue the process of your order should you require the items for a specific gift or event date.
Foxy Sweetie uses a packaging camera to record your packaged order. If you believe that your order is missing items, please let us know as soon as possible. We will then review your packaging recording to identify your claim, and if an error is detected, we will send out the missing items immediately. All requests for shortages must be received within 7 days of receiving the goods.
If you receive your chocolates and you are concerned that they may be heat affected – STOP. Place the package in a cool location for at least an hour to allow it cool down. Once it has cooled, then open that package to check for any distortion. Please note, it is out of Foxy Sweetie’s control over how the product is handled once shipped. Heat damage from sitting in a courier depot or courier vehicle without any climate control may result in heat damage to your chocolate and confectionery.
We recommend having your order delivered to a workplace, for two reasons:
Please note that custom made products and selected delayed delivery dates during seasonal peak periods may have a slight delay. Although we do our best to meet your requested dates, inbound stock delays may affect our dispatch times. Please keep this in mind when selecting your delivery dates during Christmas, Easter and Valentines.
If you find that the products you ordered do not presented as agreed during the artwork approval process (e.g. misprinted following confirmation of artwork) or are incorrect, you may return the unopened items within 30 days of delivery for a full refund or replacement. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please notify us via email at info@foxysweetie.co.nz.
Following the placement of your order, if you change your mind about your design, the chocolates / products you have selected or wish to cancel your order, this does not entitle you to a refund. And whilst every care is taken to ensure the safe and secure packaging of your products, it is out of Foxy Sweetie’s control over how the product is handled once shipped.
Should you product suffer from heat damage from sitting in a courier depot, courier vehicle or unattended once delivered without any climate control, this does not entitle you to a refund. We are however happy to make adjustments to accomodate your needs prior to printing and dispatch.
Foxy Sweetie accepts the following forms of payment: direct bank transfer, credit card (+%2 credit card fees apply), Afterpay and Laybuy.
Invoiced orders for direct bank transfers are due upon the invoice date.
Unpaid and Overdue accounts are subject to late payment fees and collection costs.
All of our products are produced by hand. For this reason there will always be slight variations from chocolate to chocolate in positioning by a difference of millimetres. We ask for your understanding when reviewing your purchase.
Foxy Sweetie offers bulk discounts for orders over 100+ units which vary on a product by product basis and for resellers. Please contact info@foxysweetie.co.nz to discuss.
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